Terms & Conditions

About Us

J & J Lewis is a UK-based family business. We have been trading on the Internet since 1996 when we began selling magnotherapy products. Over the years we have extended our range and developed one of the most comprehensive groups of health and fitness websites in the UK. We have a holistic approach to health, wellbeing and fitness which is reflected in our websites.

Contact details

J & J Lewis
19 Lowcroft
Nottingham NG5 4JR
England / United Kingdom

Tel/Fax: 0115 920 2810 (outside of the UK +44 115 920 2810)



Online orders can be placed using our secure shopping Basket Click on the "ADD TO BASKET" buttons on the product pages.

Payments will appear on your statement as J J Lewis.

For telephone orders call us with a debit/credit card on 0115 920 2810 (+44 115 920 2810 from outside the UK). We take all major credit and debit cards (except American Express). We do not store your credit card details.


Our prices are in British Pounds Sterling. The prices shown on our websites include the current rate of VAT (sales tax). We do not charge VAT to customers who are not in the European Community, they are responsible for paying import taxes and import duties when goods arrive in their country.


Delivery costs can be calculated by putting items in the shopping basket and adding delivery. The delivery cost is shown before customers have to enter any personal details.

UK Mainland Delivery is free on orders over £30.00 (£50.00 for Scottish Highlands / £100.00 for Northern Ireland).

We will dispatch your order as soon as possible, but please allow a dispatch time of up to 5 working days for busy periods.

Scottish Highlands: Scottish Highland postcodes are: IV, KA27-28, KW, PA20-88, PH19-44, Ph39-50.

International shipping:
- If your country is not listed, please request a shipping quotation.
- Remote Areas: Islands and remote areas may incur extra charges, we will contact you if this is the case.

Incorrect Addresses:

It is the customer's obligation to enter the correct delivery address details at the time of ordering. If the wrong address is entered and goods are delivered to the wrong address, we will not issue a refund or send replacement goods. If your package is returned to us should you enter the wrong address, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately.

Items returned due to non delivery

If an order is returned to us as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by delivery companies, the customer will be responsible for the delivery costs incurred and we reserve the right to charge a 15% restocking fee. We will issue a refund for the goods less all costs incurred.

Restricted Access

We or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends, security gates, security doors, or any other restrictions that may make it difficult for the delivering vehicle to get access to the point of delivery. We will not accept any claims for compensation, arrising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/canceled due to these restrictions the customer is liable for all carriage charges and we reserve the right to charge a 15% restocking fee.


Extended terms for Christmas 2018 - Goods purchased between 21st November and 21st December 2018 may be returned by 14th January 2018. All other terms and conditions remain the same.

Standard Terms:

Customers have a 14 day cooling off period from receipt of goods to change their mind and return goods in the original packaging. Once products have been used, they cannot be returned. Customers must inform us in writing within the 14 days that they intend to return the goods and obtain our return instructions.

Customers have 14 days from receiving our return instructions to send the goods back.

Customers are responsible for paying the return shipping costs.

We reserve the right to refuse a refund or to charge a 15% handling charge if items are returned without authorisation and/or in an unsaleable condition.

Free items cannot be exchanged.

Please Note:

The cost of outgoing postage/shipping & packaging will not be refunded, this applies to all orders including those that qualified for free shipping.

We reserve the right to charge postage/shipping for re-delivery of orders.

Items received damaged

If products are received damaged, please sign for them as damaged with the courier. Please notify us in writing immediately by email at Important: Photographic evidence is required of: The damaged item, the outer box/packaging, the internal packaging. Please do not discard packaging as it may be needed for a claim.


Product Specifications

We reserve the right to change product specifications and prices without notice. Whilst every effort is made to provide up to date and accurate product information we cannot be held responsible for any errors or omissions on the website or printed material.

Product Guarantees

Product guarantees are subject to the individual manufacturer's terms of warranty.

We reserve the right to refuse goods that have been used inappropriately, abused or mistreated. Please notify us in writing if there is a problem with a product within the guarantee period. Please provide a proof of purchase, product guarantees are only valid for the original buyer, they do not apply for goods passed on to third parties.


We have taken precautions to ensure that this website is virus-free, we accept no liability for viruses as a result of using this website.

Stock availability is not published on the website. If you order goods that are not in stock we will email you giving you the option to wait for the goods to be available or cancel your order. If you choose to cancel you will receive a full refund.

If a price is erroneous on the website we reserve the right to ask you whether you wish to proceed with the order at the correct price or cancel the order, or notify you that we have cancelled the order for a full refund. We are not obliged to supply goods at incorrect prices.


Consult your physician or health professional before using any health products and if you have a pre-existing injury or medical condition.

E & O E